First of all: We will make you happy again! We’re always improving our systems and workflows to make sure we make less and less mistakes, but nobody is perfect. Unfortunately it happens sometimes that something is not according to expectations. We can’t avoid every mistake, but we can solve every problem! Read below how we handle warranty requests, what happens when a product is faulty or when a product never arrives. Can’t find your answer? Contact us through the Support page and we will help you.