Delivery status during the COVID-19 crisis

This page will be updated regulary to keep you posted of all the delivery delays around the world due to the COVID-19 virus. We cannot guarantee that deliveries will be in time and in some cases deliveries might be refused at the border or at the local post office and returned to sender without notice. Please check the table below and make sure your customers are well informed. More information can be requested through our support desk.

Last update: 21st of April

Make sure to add contact information

In some cases deliveries will be refused if the recipient is not at home. Parcel shops are not always open to public and might refuse the order. Adding contact details can help the courier contact the recipient to make sure parcels are delivered.

Delays per country

You can find expected delays per country below. If you cannot find a country, we currently don’t experience delays.

Europe

Country Reported delays
France The French Government has announced on March 31, 2021 new restrictive measures due to Covid-19 Pandemic.These measures are impacting the whole French metropolitan territory.

Lockdown is imposed 7 days a week and « non-essential » shops will be closed. In addition schools will remain closed for several weeks. At this stage, they do not know what the possible impacts will be on Pickup stores networks and ecommerce activity.

DPD:

Catering industry & retail are closed.

In the following geographical areas the non-essential businesses are closed:

Paris, Hauts-de-Seine, Val de Marne, Essonne, Val dÓise, Seine-et-Marne, Yvelines, Aisne, Nord, Oise, Pas-de-Calais, Somme, Alphes-Maritime, Seine-Maritime and Eure.

Due to the new restrictions communicated by the French government, more and more Pickup parcelshops have to close.

Germany Bank holidays in Germany.

The following days are public holidays in Germany and the DHL customer service is closed. (Work is suspended, there is a general employment ban, the sorting centers do not work on public holidays, they will be closed.

01.05.2021 – Tag der Arbeit.

13.05.2021 – Christi Himmelfahrt.

24.05.2021 – Pfingstmontag.

Deutsche Post / DHL Warenpost (normal and tracked mail):

Due to the current rise in parcel volumes and more stringent COVID safety measures, the delivery of shipments may be subject to delays in certain cases. We ask for your understanding in such instances.

Hermes DE:

Due to the corona measures decided by the federal and state governments, not all Hermes Parcel Shops are currently open. Since a large part of the more than 16,000 Parcel Shops nationwide are integrated in facilities for daily needs, over 75 percent of the Parcel Shops will also be available during the lockdown.

Ireland Delays expected. All services delay 1-11 days at the moment.

Anpost:

The ecommerce parcels volume has increased significantly since the beginning of COVID-19 pandemic. Since the new measures and the closing of most retail outlets in Ireland, we are experiencing an earlier than usual start of the peak season. The delays can be up to 14 working days.

For more information related to delays and COVID-19 of Anpost please click here: https://www.anpost.com/Help-Support/Covid-19

Netherlands Delays expected. All normal and tracked post can delay up to 3 work days. Express shipments can take up to 2 work days.

Please be aware that the Netherlands is in lockdown until the 28th of April 2021. All non-essential shops are closed.

DHL:

Due to the lockdown, a limited number of DHL Service Points are closed. Check the opening hours before you visit one of the DHL locations.

United Kingdom Expected delay: 6 – 12 days

North America

Country Delays
Canada Delays expected. Tracked mail will can take up to 3 weeks to arrive and will not have a delivery scan or signature at delivery. Express shipments take around 1 week to arrive.
Dominican Republic Delays expected. Average 3 – 6 days delay.
United States Delays expected, tracked mail can take up to 21 days to arrive. Express shipments can take up to 7 days to arrive.

Rest of the world

Country Delays
Australia Expected delay: 1 – 21 days.
Brazil Expected delay: 20 days.
China Expected delay: 7 – 14 days.
Japan Expected delay: 7 – 12 days.
Morocco Expected delay: 8 days
New Zealand Expected delay: 10 – 14 days.