Our system is built to ensure high quality deliveries and to prevent humans from making mistakes. We rarely ship the wrong product. Even with all these measures it is always possible to make a mistake. If we sent the wrong customer, you can request a replacement below. Important note! [...]
We pack our products carefully to prevent damage. Nevertheless it is possible that a product arrives broken. We replace products for free if they were broken upon delivery. Please fill in the form below to request a replacement. Request a replacement
We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that the order is backordered [...]