VerpackG German Packaging Act

Is Invition complaint with VerpackG (German Packaging Act)? The short answer: yes, we are. You don't need any registration yourself if you sell just our products or products that ship from our warehouse. We are registered in the Lucid Zentrale Verpackungsregister. What is VerpackG and what are [...]

By |2020-12-10T16:13:08+01:00December 10th, 2020|Branding & Marketing, Support|Comments Off on VerpackG German Packaging Act

The color of my print is not correct

The color of my print is not correct Short answer: contact us with a picture of the issue and we will replace or refund your order. When we ship your order it has gone to a quality check using the four eyes principle. That's why normally your [...]

By |2020-12-09T14:48:05+01:00December 9th, 2020|Artwork & Quality, Support|Comments Off on The color of my print is not correct

My account is suspended, overdue invoices

Our account is suspended This article only applies to you when your company places orders using automatic orderdering (our Dashboard). Your account cannot be suspended when you order manually. If you still notice that you cannot access your account when ordering manually, please send us a message. [...]

By |2020-12-09T11:09:47+01:00December 9th, 2020|Financial information, Support|Comments Off on My account is suspended, overdue invoices

How can I pay my invoices?

How can I pay my invoices? In short: if you are using our B2B Webshop you can pay online when placing your order. If you use an automated solution, we'll send you an invoice weekly that you have to pay within 14 days. B2B webshop users: pay [...]

By |2020-11-24T14:59:22+01:00November 24th, 2020|Financial information, Support|Comments Off on How can I pay my invoices?

The customer received the wrong product

My customer received the wrong product Our system is built to ensure high quality deliveries and to prevent humans from making mistakes. We rarely ship the wrong product. Even with all these measures it is always possible to make a mistake. If we sent the wrong customer, you [...]

By |2020-11-13T15:55:29+01:00November 13th, 2020|Support, Warranty & Returns|Comments Off on The customer received the wrong product

The product arrived broken

The customer received a broken product We pack our products carefully to prevent damage. Nevertheless it is possible that a product arrives broken. We replace products for free if they were broken upon delivery. Please fill in the form below to request a replacement. [...]

By |2020-11-13T15:46:01+01:00November 13th, 2020|Support, Warranty & Returns|Comments Off on The product arrived broken