How to cancel an order

If you want to cancel an order this guide will help you. Please note: When the order is already shipped, there is nothing we can do We do not cancel orders by phone Invition B2B Webshop If you placed your order [...]

2021-10-06T12:21:58+02:00October 6th, 2021|

Uploading orders through CSV in the Partner Dashboard

Importing orders with a CSV file We have built a CSV importer for customers that need to import a large amount of orders and it's too much work to handle this manually. If you would like to use this function, please note that this is a free [...]

2021-06-18T16:05:10+02:00February 5th, 2021|

VerpackG German Packaging Act

With the verpackG German Packaging Act the packaging waste will be tackled. On this page you can find everything you need to know about Invition and the verpackG German Packaging Act. Is Invition complaint with VerpackG (German Packaging Act)? The short answer: yes, we are. You don't [...]

2021-06-18T15:55:14+02:00December 10th, 2020|

The color of my print is not correct

The color of my print is not correct Short answer: contact us with a picture of the issue and we will replace or refund your order. When we ship your order it has gone to a quality check using the four eyes principle. That's why normally your [...]

2021-06-18T15:47:54+02:00December 9th, 2020|

Can Invition print on phone cases I supply?

We might be able to help you if you want to supply your own print items to print. We can only accept these items for our UV-printers. The maximum size we can print is 30 x 60 cm. You can only order your own print items if you use [...]

2021-06-18T15:53:27+02:00December 9th, 2020|

When can I get volume discount?

When can I get volume discount? This article is helpful for you if you want to place one big order or are ordering a lot items per week. I want to place one big order We give volume discounts on orders from 50 piece in one [...]

2021-03-23T11:27:54+01:00December 9th, 2020|

My account is suspended, overdue invoices

This article only applies to you when your company places orders using automatic orderdering (our Dashboard). Your account cannot be suspended when you order manually. If you still notice that you cannot access your account when ordering manually, please send us a message. The reason: you have overdue [...]

2021-06-18T15:57:18+02:00December 9th, 2020|

How can I pay my invoices?

In short: if you are using our B2B Webshop you can pay online when placing your order. If you use an automated solution, we'll send you an invoice weekly that you have to pay within 14 days. B2B webshop users: pay directly online Placing orders online is [...]

2021-06-18T15:56:44+02:00November 24th, 2020|

In what kind of package do you ship orders?

We have different shipping options. Each of them has own packaging. This article explains which package we will use in what situation. Can I supply my own packaging? Yes, you can supply your own packaging when you are ordering automated. Note that stocking costs and a small [...]

2021-06-18T15:52:11+02:00November 23rd, 2020|

The customer received the wrong product

Our system is built to ensure high quality deliveries and to prevent humans from making mistakes. We rarely ship the wrong product. Even with all these measures it is always possible to make a mistake. If we sent the wrong customer, you can request a replacement below. Important note! [...]

2021-06-18T16:06:06+02:00November 13th, 2020|