Was the order already shipped?
First thing to check is if the order was already shipped. It’s possible that the order is backordered because not all products were in stock when placing the order. Please check if your order is already completed. If you placed the order in the Invition Webshop, you can check the order status by logging in there. If you placed your order through the API, plugins or Dashboard, login to the Invition Dashboard to check your order status. If your order is not in the Open orders list you can find it with the search function.